Contact
No phone queue and no shared inbox. Customers open support tickets in the client area, answered by engineers around the clock. Projects start with a written quote request, so the right engineer has every detail from the first message.
Customers
Open a ticket from your client area: choose the server, the topic and the priority. An engineer answers in the same thread, 24/7, and the whole history stays with your account.
New customer? Sign up with the email of your order, then attach your server with the code we send you.
Projects
Describe the configuration, the locations and the timeline. An engineer replies in writing with a quote and a delivery estimate, and with volume pricing for fleets.
Ready now
Every configuration and every price is on the website. Choose a server, a city and an operating system; standard configurations are usually ready within 15 minutes of payment.
Open to everyone
No account needed for these. They answer most questions before you even need to ask one.
FAQ
Because a ticket gets you a better answer. Every ticket is linked to your server, so the engineer sees its configuration, location and history before replying, and nothing gets lost in an inbox. You also keep a written record of every answer that you can share with your team.
Every account with at least one active dedicated server. Create your account with the email of your order, then attach your server with the one-time code from your welcome message: tickets are available right away.
Most answers are on the pricing page, in the documentation and in the guides. For anything specific to your project, such as a configuration, a fleet or a migration, send a quote request: it reaches the same engineers and you get a written reply.
Engineers work on tickets around the clock, every day of the year, by priority: a server that is down comes first. Choose the priority when you open the ticket, and add new details to the same ticket rather than opening another one.
New tickets need an active server, but your past tickets stay readable in the client area. For a billing question about a suspended or cancelled server, reply to the last invoice or service message we sent you.
Use the abuse form. It is open to everyone, with or without an account, reports are reviewed around the clock, and you can ask us to keep your details private.
Deploy a Core 16 for $299/mo, or let our engineers size the right fleet for you.
