99.99% network uptime
Measured monthly, with service credits from 5% to 50% if we miss it.
Legal
Legal documents
The terms that govern FlexDedi services, the rules for using our network and how we handle personal data, written to be read.
In short
- Documents
- 5 policies, all in plain English
- Contract
- Terms of Service, monthly, no minimum term
- Uptime
- 99.99% network SLA with service credits
- Questions
- How to reach us
Documents
- Terms of ServiceThe contract for FlexDedi dedicated servers, covering accounts, orders, monthly USD billing, unmetered traffic, your responsibilities and liability.
- Privacy PolicyHow FlexDedi collects, uses, shares and protects personal data from its website, forms and services, how long it is kept and how to exercise your rights.
- Acceptable Use PolicyThe rules for using FlexDedi servers and network, covering prohibited content, spam, network abuse, fair use of unmetered ports and how abuse is handled.
- Service Level AgreementFlexDedi commits to 99.99% monthly network availability and to hardware replacement within 4 hours of diagnosis, with service credits, exclusions and claims.
- Cookie PolicyNo analytics, advertising or tracking cookies. The only cookies are strictly necessary: Cloudflare's security cookies and the client area's session cookie.
In short
Our key commitments.
4-hour hardware replacement
Failed components are replaced within 4 hours of diagnosis, or credited.
Your data stays yours
Single-tenant servers in the location you choose; we only access your data at your request or when the law requires it.
No long-term contract
Monthly billing; a cancelled server runs until the end of its paid period.
Questions about these documents? See how to reach us